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Frequently asked supplier questions

General questions

Do buyers have to pay for sending inquiries?

The entire platform with all of its features is free of charge for buyers. So no, you don’t have to pay as a buyer!

How do I send an inquiry?

On the homepage you can use the search bar to look up the API or raw material you are looking for. You can search on the name, a synonym or the CAS-number.

You can click on the result in the search bar or you can press the Enter key, which will bring you to the result page.

To send an inquiry simply select the “Send inquiry” button on the right side of the supplier of your choice. It is necessary to be logged in though! The website will ask you to log in if you aren’t yet.

Do I receive a price offer from the Supplier or do I receive it from Pharmaoffer?

You will receive a price offer from the actual Supplier, as long as the supplier itself is active on the platform. Not all of them are active (yet!).

Do I place my order at the Supplier or at Pharmaoffer?

On the Pharmaoffer platform, you will place your order directly with the Supplier of your choice. It’s all integrated in the inquiry and chat module.

Does Pharmaoffer approve the supplier certificates?

Pharmaoffer checks the documents to make sure that, for instance, someone hasn’t uploaded a broken or blank file.
But it’s the buyers responsibility to check the content, to validate and approve the documents and thus the supplier. Feel free to contact us if you have doubts or need technical support, and we’ll do our best to assist you.

How can I contact you if I have a question that isn't on this page?

Multiple ways! If we’re in the office, you can use the live chat located on the bottom right of the screen. You can also shoot us an e-mail at [email protected], use the contact form or call us during office hours.

 

Can I list my products on Pharmaoffer?

Yes, you can register as a producer or trader and add your products. After you have registered and are logged in, you can add products in your company dashboard by going to “My products”.

My company is listed at Pharmaoffer, but I don't know who is managing our account?

It’s possible that one of your colleagues controls the account, or that the company profile isn’t claimed yet. We are connected to lots of pharmaceutical databases it’s possible that your company is listed but not claimed by a person yet.

In any case, if you find yourself asking who is managing your account, reach us at [email protected] and we’ll sort it out with you.

How can I get a higher ranking at the result page?

You can earn Pharmaoffer points by completing your company dashboard and settling orders. For recurring orders, you’ll receive even more points. Suppliers with the most points will be on top of the result page.

Can everybody see my quality related certificates?

No, only the CoA’s are downloadable by users that are logged in. For other certificates such as GMP it’s up to you whether or not you want to share this in the inquiry chat.

Can I share my account with colleagues?

Yes you can! You can invite your colleagues in your company dashboard. They’ll receive an email with an invite, and you’ll each have your own login credentials.

Can everybody see my products CoA?

Users will see that it’s available, yet only after logging in they will be able to download it.

Can I cancel my account at any time?

Yes, please send an e-mail to [email protected] and we’ll help you out.

Will my product be listed immediately after adding it?

Yes, but you do need to check the “CoA” box from red to green. You can also decide to upload the CoA which is optional, but we notice suppliers with an uploaded reference CoA receive more inquiries than others who don’t upload it.

I'm not a producer, but a trader. Can I list my products too?

Of course, make sure you register as a trader and upload quality related documents of the producer for each product.

How can I contact you if I have a question that isn't on this page?

Multiple ways! If we’re in the office, you can use the live chat located on the bottom right of the screen. You can also shoot us an e-mail at [email protected], use the contact form or call us during office hours.

Pharmaoffer is a B2B platform where you can find all qualified API suppliers in one place