Frequently asked supplier questions
General questions
Do buyers have to pay for sending inquiries?
How do I send an inquiry?
On the homepage you can use the search bar to look up the API or raw material you are looking for. You can search on the name, a synonym or the CAS-number.
You can click on the result in the search bar or you can press the Enter key, which will bring you to the result page.
To send an inquiry simply select the “Send inquiry” button on the right side of the supplier of your choice. It is necessary to be logged in though! The website will ask you to log in if you aren’t yet.
Do I receive a price offer from the Supplier or do I receive it from Pharmaoffer?
Do I place my order at the Supplier or at Pharmaoffer?
Does Pharmaoffer approve the supplier certificates?
But it’s the buyers responsibility to check the content, to validate and approve the documents and thus the supplier. Feel free to contact us if you have doubts or need technical support, and we’ll do our best to assist you.
How can I contact you if I have a question that isn't on this page?
Can I list my products on Pharmaoffer?
My company is listed at Pharmaoffer, but I don't know who is managing our account?
It’s possible that one of your colleagues controls the account, or that the company profile isn’t claimed yet. We are connected to lots of pharmaceutical databases it’s possible that your company is listed but not claimed by a person yet.
In any case, if you find yourself asking who is managing your account, reach us at info@pharmaoffer.com and we’ll sort it out with you.
How can I get a higher ranking at the result page?
Can everybody see my quality related certificates?
Can I share my account with colleagues?
Can everybody see my products CoA?
Can I cancel my account at any time?
Will my product be listed immediately after adding it?
I'm not a producer, but a trader. Can I list my products too?
How can I contact you if I have a question that isn't on this page?
Orders
Why should I place my order on Pharmaoffer? What are the benefits?
The old fashioned way would be to have to use a few different search engines and filtering through the results, contacting your own network, sending e-mails, calling sales departments, having to gather all information together…. this takes up a lot of your time.
On our platform you can send your inquiry, even to multiple producers at once, with a few mouse clicks. And in your dashboard you’ll get an overview of all the inquiries you’ve sent, the orders you’ve placed, shipping documents you’ve received. It’s basically your online CRM system.
Can I add additional terms and conditions to orders?
How much does it cost to place an order?
Under which Incoterms can the order be confirmed?
Contact us if you can not work with this and we’ll find a solution together.
Can I also order a narcotic product?
Can anyone send and receive orders?
Only pharmaceutical professionals and business will be approved, end-users or consumers can not use Pharmaoffer.