Frequently asked questions

General questions

How much does an account cost?

Pharmaoffer is free for buyers.

You can find more information about our business model on this page.

Do I have to pay for sending inquiries?

The entire platform with all of its features is free of charge for buyers. So no, you don’t have to pay as a buyer!

How do I send an inquiry?

On the homepage you can use the search bar to look up the API or raw material you are looking for. You can search on the name, a synonym or the CAS-number.

You can click on the result in the search bar or you can press the Enter key, which will bring you to the result page.

To send an inquiry simply select the “Send inquiry” button on the right side of the supplier of your choice. It is necessary to be logged in though! The website will ask you to log in if you aren’t yet.

Where can I find contact details of suppliers?

All communication with suppliers is done on the platform itself in the chat. This is also necessary in order for us to offer stuff like the Pharmaoffer Guarantee and to keep the platform running. In case you find yourself needing to contact a supplier differently, contact us at Pharmaoffer and we’ll discuss what is best.

Can I list my products on Pharmaoffer as a supplier?

Yes, we’d be happy to have your products on the platform!

Are you a supplier and would like more info? Check out this page.

How can I contact you if I have a question that isn't on this page?

Multiple ways! If we’re in the office, you can use the live chat located on the bottom right of the screen. You can also shoot us an e-mail at info@pharmaoffer.com, use the contact form or call us during office hours.

 

Do I receive a price offer from the supplier or do I receive it from Pharmaoffer?

You will receive a price offer from the actual supplier, as long as the supplier itself is active on the platform. Not all of them are active (yet!).

Do I place my order at the supplier or at Pharmaoffer?

On the Pharmaoffer platform. The platform sens the order directly to the supplier of your choice. It’s all integrated in the inquiry and chat module.

How can I download a CoA?

You can download a (reference) certificates of analysis, or CoA, by pressing the green download button in the CoA column. You need to be logged in, and the suppliers needs to have  uploaded one.

How can I download documents of the supplier?

On the result page, you can see which certificates the supplier has available for the API you are looking for. The checkmarks indicate whether or not the supplier has the certificate.
You can ask for the certificates you’d like to receive in the chat, after which the supplier will be able to send them to you in once

Does Pharmaoffer approve the supplier certificates?

Pharmaoffer checks the documents to make sure that, for instance, someone hasn’t uploaded a broken or blank file.
But it’s the buyers responsibility to check the content, to validate and approve the documents and thus the supplier. Feel free to contact us if you have doubts or need technical support, and we’ll do our best to assist you.

My company is listed at Pharmaoffer, but I don't know who is managing our account?

There is a different FAQ page intended specifically for suppliers and traders. Check out the answer to this question, and many more, by clicking on this link.

Orders

Why should I place my order on Pharmaoffer? What are the benefits?

We are able to give you as a pharma professional the entire package from start to finish for purchasing pharmaceuticals. From sourcing to receiving the shipment.

The old fashioned way would be to have to use a few different search engines and filtering through the results, contacting your own network, sending e-mails, calling sales departments, having to gather all information together…. this takes up a lot of your time.

On our platform you can send your inquiry, even to multiple producers at once, with a few mouse clicks. And in your dashboard you’ll get an overview of all the inquiries you’ve sent, the orders you’ve placed, shipping documents you’ve received. It’s basically your online CRM system.

Can I add additional terms and conditions to orders?

Yes, during the order process you wil be able to add (B2B related) conditions for the other party to accept. You’ll come across this option at a certain point during the order process, it is optional though.

How much does it cost to place an order?

Placing an order for you as a buyer is free of any charge.

Under which Incoterms can the order be confirmed?

Currently there are two possibilities, Ex-works (EXW) and Carriage and Insurance Paid (CIP) to the place of your choice.
Contact us if you can not work with this and we’ll find a solution together.

Can I also order a narcotic product?

Yes, this is possible if you have the right qualifications, permits and certificates. All narcotic orders have to pass our strict Narcotic Validation.

Can anyone send and receive orders?

Yes anyone can send and receive orders. After confirmation of the order though, both the buyer and the supplier will have to pass a Financial and Quality Validation by Pharmaoffer.
Only pharmaceutical professionals and business will be approved, end-users or consumers can not use Pharmaoffer.

Is every shipment insured?

It’s up to buyer and supplier if, and how the shipment will be insured. It depends on the Incoterms, amongst other factors. Pharmaoffer currently doesn’t offer any insurances.

I have received the shipment but the product is out of spec, what can I do?

You should contact the supplier as soon as you can and also inform Pharmaoffer about the problem.

How can I contact you if I have a question that isn't on this page?

Multiple ways! During office hours (we’re located in Amsterdam), you can use the live chat located on the bottom right of the screen. You can also shoot us an e-mail at info@pharmaoffer.com, use the contact form or call us during office hours.

Payment

Do I send my payment to the supplier or to Pharmaoffer?

As a buyer you will pay Pharmaoffer. The funds will be transferred to a bank account called “Pharmaoffer Secure Payment”. By doing so, we can guarantee a safe and trustworthy payment settlement of the order.

You can read more about the secure payment and the Pharmaoffer guarantee on this page.

How can I pay for the order?

Currently, you can only pay the proforma invoice by wire transfer (SEPA or SWIFT). Detailed payment instructions will be shown during the order process.

When do I have to pay the order?

In order to provide a safe transaction between you and the supplier, the payment always is in advance (T/T).

You can read more about the secure payment and the Pharmaoffer guarantee on this page.

When will the supplier receive the payment?

At the expected delivery date, we will verify with the buyer if the shipment has been received according to the previously agreed conditions and if the goods are in their hands. Then, we will transfer the funds to the supplier.

You can read more about this in article 7.5 of our ToS (Terms of Service). 

Who will pay the bank transaction costs?

With regard to the Proforma invoice, the Buyer will pay all banking and transfer costs. With regard to the Pay-out to the Supplier, Pharmaoffer will pay all banking and transfer costs.

I have a different question, who can I contact?

During the day when we’re in the office (Amsterdam time), you can use the live chat located on the bottom right of the screen. You can also send us an e-mail at info@pharmaoffer.com, use the contact form or call us during office hours.

Pharmaoffer is a B2B platform where you can find all qualified API suppliers in one place